We try provide the lowest shipping cost possible through DHL, SF express, Hong Kong Post and FedEx. We can ship worldwide so everyone can enjoy the beauty & power of our beautiful stones and jewellery. Depending on order shipping time is between 2 to 4 working days. You can let us know which is your preferred shipping method.
Our goods are properly and securely packed depending on the order.
If your package is returned to us because you did not supply a complete shipping address, or because you have moved and did not update your forwarding mail address, or if you chose not to pay the customs fees when the package arrived in your country, then we will notify you and you will have to pay the shipping again for the package to be sent a second time.
No matter if you are domestic or international, whichever mail carrier you choose is responsible for delivery of your package. We have no control over how quickly any shipping service delivers a package once it leaves our business. We do everything we can to help with delayed or lost packages. You can always contact your local USPS office and ask to speak to the post master, or contact the shipping service you chose for further support on the delivery of your package.
International customers: if you prefer a shipping method beyond USPS we do offer FedEx, please send us a message to discuss options. Otherwise, we ship all international orders via USPS. International customers are responsible for all customs fees on the package. Once a package leaves our workshop we no longer have control over the package. International customers are responsible for contacting their local carrier to determine the status of any package through the tracking number we provide you.
We are not responsible for lost packages, but we do everything we can from our side with the United States Postal Service to help you locate your lost package. While most international packages arrive within 1-2 weeks it can take up to 8 weeks for delivery in some countries. Be aware that any international customs office can detain a package for up to 30 days.